Our garantees

Guarantees adapted to the different needs expressed by the community

SwapTheRoad services

Annual certification

The exchange of recreational vehicles is above all based on trust! That’s why all SwapTheRoad members are certified as soon as they join.

It is therefore a free service provided by the SwapTheRoad team, which verifies the identity of each new member and checks the vehicles offered for exchange.

Serenity Guarantees

In addition to the commitments mentioned in our charter and accepted by members when registering on the site, SwapTheRoad offers an additional level of guarantees.

Before, during and after your exchange: personalized assistance

Answers to your questions by email or via WhatsApp… We will always be available to help you!

The Serenity Praetor guarantees

A member may want to secure the loan of his vehicle… That’s why SwapTheRoad proposes to manage a deposit & a franchise on behalf of the owner! This service is available as part of the Premium subscription formula, it is a complement to the owner’s insurance contract and allows him to have a financial guarantee in case of incident (interior or exterior damage, accident, breakdown…).

Insurance deductible management
In the event of an at-fault accident, the borrower must pay for the repairs if he is considered to be the cause of the loss (if the total amount of the repairs exceeds the amount of the deductible borne by the owner, the borrower must pay the deductible in full). In this event, SwapTheRoad undertakes to reimburse the owner of the vehicle all or part of the amount of his deductible (up to 2 000€).

Insurance deposit management
In the event of damage to the interior of the vehicle, SwapTheRoad undertakes to reimburse the owner for the damage suffered (within the limit of 2 000€).

Serenity Borrower option

In order to be able to offer his vehicle for exchange, each member must have an insurance policy and must undertake to offer the borrower the maintenance of the corresponding guarantees for the duration of the loan.

In order to guarantee its members an optimal level of coverage when they travel thanks to the exchange, SwapTheRoad has chosen to work with a reference in vehicle insurance!

Supplementary RentalCover Insurance
RentalCover is a company recognized by the largest travel agency networks in the world, its insurance policies are sold on hundreds of websites (Rentalcars, Booking, Easycar, Skyscanner, Kayak, eDreams, LastMinute, Blablacar…).

RentalCover relies on major global insurers (AON, Chubb, Collinson Group, Lloyds) to offer maximum coverage at competitive prices. >More information